Total Quality Maintenance in Local Government Operation and Maintenance TQMn

Fred Fisher and David Tees developed this series of five handbooks as a skill building program specifically to benefit public managers with Operations and Maintenance responsibilities. The program consists of two workshop designs: one is Classroom based, the second places participants in consultant roles applying their TQMn skills in collaboration with the managers of a host local government.

The five handbooks are:

  • Reader on Concepts and Strategies with Case Study. TQMn, Vol. 1
  • Participant’s Pre-Workshop Assignment. TQMn, Vol. 2
  • Blueprint for Action: Participant’s Workbook. TQMn, Vol. 3
  • Workshop Agenda. TQMn, Vol. 4
  • Workshop Agenda with Trainer’s Notes. TQMn, Vol. 5