Designing Human Settlements
Fred Fisher and David Tees have written both volumes:
Vol. 1 – Case Study
Volume one is a case study about a capacity building institute from a hypothetical European country that leaves the traditional mode of offering standardized training programs and moves to customized demand-based and client centered problem-solving management and leadership training and institutional development.
Vol. 2 – Training Tools
Volume two contains a set of tools that will help trainers in building successful training and organizational development programs. The tools are arranged so that the trainer will know which one works best for what task. Tools are cross-referenced with the case study in Vol.1.